Terms & Conditions

DSVN WEBSTORE (www.dsvnshop.com) encourages you to read our Terms and Conditions before purchasing or placing orders to our Web store. We may change our Terms and Conditions from time to time. If you do not agree to our Terms and Conditions, we suggest you to stop using the Web store.

 

SIGN UP


To keep your details for your next purchase(s), you need to sign up. You have to provide detailed information regarding your shipping address, mobile phone, etc. You are required to give current, accurate and true information to us. We will keep your information privately.




ORDERS


You can order any of our products as long as they are still available. Products in high demand may sell out really quickly, so please note that items in your shopping bag are not reserved – you have to check out to make sure you purchase the product.


You cannot add more items to your shopping bag ONCE you check out. We cannot modify/add products for you; you have to reorder again to make a purchase if you do not want to pay double shipping fees.


You cannot reserve any product to us. We have the rights not giving you reservations.





PRICING POLICY


Prices shown on our web store are in Indonesian Rupiahs (IDR). Prices may change if there are some conditions happen to us.


Customers purchasing from other countries can pay via Bank transfer in Indonesian Rupiahs. However, we urge customers from overseas to pay in US$ via PayPal if possible. We have our own currencies for US$ and customers have no rights to change the currency exchange since we have calculated our loss when cashing US$ to our currency. Any custom and tax costs will be invoiced to you directly from DHL. We recommend you contact your local customs for more details.




ORDER PROCESSING


We reserve the right not to process your order if we are unable to validate your payment due to reasons such as different account’s personal name or incomplete payment. We also reserve a right not to process your order if product in condition of out of stock and somehow the system fails/errors. We will refund your payment completely.




PAYMENT


Payment can be made via bank transfer with 2 options: Bank Central Asia (BCA) or Mandiri. You have to confirm (ONLY Via web store) to validate your purchase. More info about payment confirmation you can click “Payment Comfirmation” Menu at bottom right of our web store.


Other means of Payment (for International Customer Only) are by PayPal and Western Union. For more details about them, please contact us.




RETURNS POLICY


1.You should email us within 3 days after you receive the product. Please provide information why you want to return the product.


2.We will response to your email and ONLY after you get the email response you can return the product and we will give you the designated address (Bandung).


3.You will then have 7 days beginning after you receive our email response to send it back. Products have to be remained unused and keep all the tags and packing with them.


4.If after 7 days the goods are not received by us, we have authority to refund your purchase as Store Credit valid for 2 months. Exceptions can be made if the goods cannot be received because of the shipping company’s or our fault.


5. All Sale items are final, they cannot be exchanged or returned.


If the product you returned is sold out and we can’t replace it with new one, we will refund your money via Bank Transfers for domestic customers or PayPal for international customers. We also are not responsible in taxes and duties charged for international customers. 


REFUND

Your refund will be transferred to your bank account which you have to provide with your complete name and details. Refund will include shipping costs. For international customers, , please contact your local customs for more details for tax and custom refund.

  

IMPORTANT NOTICE

Items should be returned new, unused, unwashed (we will notice it) and with all garment tags (if available) still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.



COLORS

We have tried our best to give the most accurate colors in the computer screen. But due to different monitor display, the colors may appear differently.


INTELLECTUAL PROPERTY RIGHTS

All content from DSVN Webstore including Software and all HTML and code are not permitted to be used for any purposes but personal use. Content also includes any graphics, logos, photographs, image rights, video or text on www.dsvnshop.com. Any reproduction, copying, or foregoing of the content are prohibited. To use our content for editorial purpose you have to ask us by sending an email to sales@dsvnshop.com . 


CONTENT ERRORS


DSVN-SHOP tries to provide most accurate and complete information. However, content may have errors or inaccuracies. DSVN also does not promise that all functional system and aspects in our web store will be error-free and virus-free. We recommend customers to have anti-virus software updated. Some browsers may experience different errors and we try our best to fix that. Please email us to sales@dsvnshop.com for any errors occur.



COMMERCIAL USE

This Site is not for any commercial use. You may not copy, display, reproduce, publish, create derivative works, and sell any content or products within this Site. You are prohibited to use our content for any advertising use/commercial use for your own site.



AGREEMENT

You agree that you will be responsible for your activity in this webstore. If we notice that you are or have been related in prohibited activities or violated our Terms and Conditions, we may deny you access to this webstore on temporary or permanent basis. If you violate Terms and Conditions and we take no action against you, we will still be entitled to use our rights in any other situation where you violate the Terms and Conditions.


We are not responsible for losses not caused by our faults or indirect losses caused by shipping company or force majeure. We will be responsible for your losses only if we violate our Terms and Conditions. 


COMPENSATION

You agree to compensate us fully, defend us and hold us DSVN harmless immediately on demand, its directors and officers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any violation of the Terms and Conditions by you including the use by any other persons accessing this Site using your internet account caused by your action or inaction.